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Frequently Asked Questions

Answers to commonly asked questions about CingUCell and our mobile phone unlocking services

What is mobile phone unlocking?

Mobile phone unlocking basically means un-restricting your phone's potential use on other networks. Mobile phone unlocking is a way to avoid paying roaming charges that can add up when your phone has left its primary network coverage area. For example, if you leave the United States for Italy, by swapping the SIM card in the back of the phone with a new SIM card, you'll be able to access Italy's local phone networks at local, in-country rates. It is like using a pre-paid phone card.

What is remote phone unlocking?

Remote phone unlocking is a new way of unlocking phones without having to send the actual phone to us. In order to provide remote phone unlocking services, we will need certain information from your mobile. With this information we will be able to calculate the unique codes you'll need to enter into your phone to lift network restrictions.

How long before I receive my mobile unlock codes?

No waiting for your mobile unlock codes!!! All other remote phone unlocking services always quote 1-48 hours for unlocking code delivery by email, but with CingUCell.com's Instant Unlocking service you will receive your mobile unlock codes within seconds.

Why would I want to unlock my phone?

Unlocking mobile phones basically means un-restricting the phone's potential to use any network. An unlocked phone can use any SIM card from any network, from any country. It is ideal if you're traveling abroad and would like to use that country's local SIM card. You will save money on roaming charges because you will be accessing the country's local phone networks and paying the local, in-country rates. It is like using a pre-paid phone card. Phone unlocking is also an excellent choice if you just purchased a new phone but would prefer to use your old SIM card on a different network.

Is mobile phone unlocking illegal?

No! However, stealing phones is! So don't bother trying our mobile phone unlocking service if you don't know the history of the phone. Remote phone unlocking will not work with a BARRED mobile that has been reported lost or stolen to the network provider.

IMEI changing, do we do it?

No! IMEI changing is illegal, so don't even bother to ask us!

How does Unlocking by Mail work?

Our Unlocking by Mail service is easy! Just send your phone in a well-packed, recorded or registered mail padded bag (preferably registered mail) and enclose the "Mail In" form. To print our mobile phone Unlocking by Mail form, click here. Motorola phones and some Samsung phone models can only be unlocked using this option.

How long does mobile phone Unlocking by Mail take?

We can send most phones back to you on the same day as receiving them, but some phones may take an extra day or two if they have to be sent to our workshop engineers.

How much does your Unlocking by Mail service cost?

For our phone Unlocking by Mail costs, please consult our price list.

Do your only provide Unlocking by Mail services to U.S. phones?

No!!! Our Unlock by Mail service is also to non-U.S. Residents, but an extra fee may apply. For our phone Unlocking by Mail costs, please consult our price list.

Is your site secure?

Yes, the cell phone and billing information you exchange with our site is encrypted and cannot be seen by anyone else.

Why can't you do an instant unlock for Motorola phones?

Due to engineering differences, Motorola phones and some Samsung phone models can only be unlocked using our Unlocking by Mail option. The price for unlocking Motorola and these select Samsung models is $23.95 each and INCLUDES shipping of the phone to and from our office. Other mailing options are available. See the price list for details.